Gelateria Supervisor

The Butchart Gardens is looking for a candidate to fill the position of Gelateria Supervisor. The successful candidate, working with the management of The Blue Poppy Restaurant, will be expected to coordinate and supervise staff to complete a broad range of assignments and to coach and lead all staff in their service to visitors. The successful candidate will be required to: • Lead by example and provide excellent service to our visitors • Coordinate the daily operation of The Gelateria • Participate in planning and prioritizing both long- and short-term goals of the department • Provide leadership, motivation, and direction to all staff members in the department • Help to create an enjoyable and productive work atmosphere for all staff in the department • Be open to change and able to communicate new ideas effectively • Participate in staff performance evaluations; provide and document daily performance feedback • Meet daily and monthly labour cost goals • Assist with daily, weekly and monthly inventory of department • Assist with monthly departmental safety inspections • Ensure adherence to The Butchart Gardens policies and procedures • Provide support and assistance to The Blue Poppy and Poppy Seed as required Successful candidate will possess the following qualifications and demonstrated attributes: • An excellent understanding of how to provide exceptional customer service and a desire to constantly seek to improve our service to the visitors • A proven ability to lead, empower, motivate and train staff through a caring and helpful approach • A strong work ethic and an excellent past performance record in all areas • An ability to operate effectively and professionally under frequently changing and challenging circumstances • Problem solving and organizational skills • Previous customer service experience, preferably in a front-line, fast paced restaurant environment • Excellent communication skills, both verbal and written • Previous supervisory experience is a definite asset • A broad knowledge about The Gardens and the services provided • Basic computer skills are an asset • Successful completion of Food Safe Level 1 This is a seasonal position beginning in March. Shifts will include both shift work and weekend work; overtime may occur on a limited basis. Remuneration will be commensurate with the level of responsibility of the position and the qualifications of the candidate. Starting at $24.84/hour. Please submit a cover letter and resume to Human Resources, The Butchart Gardens, 800 Benvenuto Ave, Victoria, B.C. V8M 1J8 or fax: 250-544-4455 or e-mail: hr@butchartgardens.com Applications will be accepted until 5pm March 3, 2024; a short-listing and interview process will follow. We sincerely thank all those who apply, however, only those short-listed will be contacted.