Front Desk Professional for Beauty Salon

The front desk professional is the embodiment and physical representation of Lustre of Pearl. The principal objective of the Front Desk Professional is to exceed the patrons expectations through extraordinary Customer Service—before, during, and after a purchase/service as well as to achieve Performance Goals through tracking and continuous improvement. Responsibilities and Duties: - Answer phones and emails - Greet all patrons immediately upon entering the salon - Offer the patron a beverage after greeting them and checking them in to the system - Announce to specific service providers (Hair Stylists, Manager, Nail Tech- nicians, Aestheticians) to ensure prompt responses to patron’s needs Consistently use the prebooking system with each patron at the end of the appointment - Book all patrons appointments - Call no-shows 15 minutes after that start of their appointment - Track and prepare daily, weekly, and monthly service sales and retails of the all team members as well as the salon goals - Provide product and service recommendations Qualifications: Education: Grade 12 Experience: Customer service in the beauty or retail industry, and/or administrative experience are an asset Skills: - Excellent written and verbal communication in English - Must have the ability to manage money, payment transactions, credit cards, cash, familiar with Square payment system preferable - Comfortable on the computer familiar with Facebook, Instagram, Square, Quickbooks, Excel, Trello - Excellent phone and people skills - Organization skills and attention to detail - Ability to multi-task Personality: Outgoing and friendly with a gregarious personality and a natural talent for customer service. Respectful to all patrons and other team members Shifts: Thursday 11:30-7:30, Friday 11:30-7:30, Saturday 10-6