Order Management Specialist

Responsibilities: Manage high volumes of orders that need to be processed according to client specific Service Level Agreements (SLAs) Responsible for ensuring 100% accuracy on order transactions   Assist all client requests   quickly and professionally by providing exemplary customer service Provide   quotes as needed to the sales team Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Provide shipping and tracking information to clients   as required Process returns and credits as required Submit orders accordingly to the warehouse team for fulfillment Responsible for data entry related tasks Responsible for reporting on various related metrics/data points Escalate issues accordingly to the appropriate party within the procurement and warehouse teams Skills Required: Excellent and accurate verbal and written communication skills Be energetic and self-motivated to work independently, while being part of a winning team Have the proven ability to multi-task in an extremely fast-paced environment· Ability to develop strong business relationships and increase sales via telephone Be a reliable, punctual and a team player Be willing to contribute to an enthusiastic and positive work environment Ability to deal with ambiguity Must have high attention to detail Requirements: Post-secondary education Bachelors degree in a related filed is considered an asset Must be familiar with MS Office applications (i.e. Outlook, Excel and Word) Advanced MS Excel experience required Experience with ERP or CRM tools 1-2 years of strong telephone and customer service experience is considered an asset Previous administrative experience would be an asset Familiarity with computer systems and/or components an asset