Service Advisor - Volkswagen- Victoria, BC

Do you have dealership service experience that you would like to take to the next level? Let us show you what loving your job truly means. We're looking for a service advisor with flare, energy and the passion for the Volkswagen brand. Key Responsibilities Greet customers promptly and efficiently to determine the nature of their visit Communicate effectively to customers the nature of the vehicle's mechanical problems Schedule service appointments Estimate cost and time for service related needs; communicate estimates to customers Effectively explain the details of a work order Monitor the progress of the vehicle during servicing Contact the customer when technicians discover issues that require the customer's approval to proceed; explain work to be performed and related costs Be responsible for quality control to ensure that work is completed properly and as requested Resolve customer complaints courteously and promptly Effectively create and manage workflow and work orders for all internal new and used vehicles and customers when required along with sublet, PDI'S, and Details Book all sublet repairs through GAIN's internal repair centers Process internals for Sales Department Complete the work order closing process Work closely with the Service Manager and Sales Administrator to update internal track sheet daily Promote facility and services to encourage repeat business Achieve and maintain customer service and sales targets and standards What you need to be successful Knowledge and understanding of automotive mechanical components and parts Attention to detail and the ability to produce flawless work Ability to promote products and services to achieve goals Ability to multi-task Ability to thrive in stressful situations