Customer Service Representative

We have an immediate opening for a highly motivated, experienced, and talented person to become an integral part of our Customer Service team in our Parksville office. The ideal candidate must have related experience, a professional manner, and the ability to deal with a diverse group of people. Duties: - Provide front line support to our customers over a web based support ticketing system and email, with minimal phone and live chat support - Investigate, troubleshoot our services, hosting and escalate as necessary - Quality Assurance Testing for our products and services Experience & skills: - Minimum of 2 years of experience in a Customer Service environment - Some experience with HTML, PHP/MySQL, CSS, WordPress and Content Management Systems (CMS) - An understanding of Website Hosting, Domains, Email and SSL Certificates - Excellent communication skills, spelling, and grammar Incentives / perks: - Part-time/Full-time competitive salary and paid vacation - Health benefits for full time employees - Open-door policy for all staff to contribute opinions and ideas - Great coffee - Access to a 3d printer - Small, fun team - Informal dress code and flexible hours - 5 minute walk to the beach Additional Info: Bravenet is an experienced web services company focusing on hosting, domains, a custom website builder and web tools. With our small team, we focus on delivering niche tools for website owners, and businesses around the world. Located in Parksville, Bravenet has been a mainstay in this beautiful town for over 20 years. How to apply: DO YOU HAVE WHAT IT TAKES? Join our team! Please email us your resume and cover letter to careers-310@bravenet.com