Customer Service Representative

This role is focused on managing customer queries, complaints and troubleshooting. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have extensive experience working with computers. SKILLS High school diploma, general education degree or equivalent Ability to stay calm when customers are stressed or upset Experienced computer user Experience working with customer support DUTIES Customer Service: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Walk customers through basic troubleshooting and/or setup processes. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. You have: Previous experience in a customer support services role Excellent time management skills and the ability to prioritize work Excellent intrapersonal skills Immaculate attention to detail Excellent written and verbal communication skills Ability to use positive language and reframing techniques Resourceful and comfortable with taking on unfamiliar tasks Capable of working within a time box Communicates frequently and without prompting Observe and monitor customer trends and reporting A willingness to learn and develop Further preference may be given to candidates with knowledge and/or experience in the following: HubSpot Google Drive (file creation & storage) Shopify Slack Asana