Client Service Administrator

Randstad Victoria is now looking for a Client Service Administrator for a client in the financial sector in Langford. If you have a positive attitude, willingness to learn and love a bus fast paced environment we want to hear from you! The Administrative Assistant is responsible for a wide variety of clerical office duties including greeting and screening visitors, answering, and referring inbound telephone calls. ADVANTAGES • Full time, • $42-44 000 annually • Transit accessible • vacation package • Great benefits package RESPONSIBILITIES • Respond to telephone, e-mail, and in-person inquiries from clients, business partners and brokers in a pleasant and professional manner. • Screen calls, answer questions and refer all inquiries to the appropriate individual. • Document client calls/discussions on CRM with notes and set any required follow ups. • Receive and distribute all inbound correspondence including emails, faxes, couriers, and mail. • Coordinate any outbound mail and courier packages. • Maintain a follow-up system for enquiries, complaints, and problem resolution in a timely manner through CRM, and notify team, of any client complaints immediately. • Be familiar with the calendar and prepare for in office client meetings daily. • Execute “Front Stage” client experience. • Maintain the reception area and board room in a tidy and presentable manner. • Responsible for general office maintenance of telephone systems, alarm system, photocopier/printers, office supplies. QUALIFICATIONS • Solid administrative and customer service experience • In-depth understanding of entire MS Office suite. • Ability to organize a daily workload by priorities. • Must be able to meet deadlines in a fast-paced quickly changing environment. • A proactive approach to problem-solving with strong decision-making skills. • Professional level verbal and written communications skills SUMMARY If this sounds like the opportunity for you then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to wesley.chung@randstad.ca or raj.sra@randstad.ca.