Client Experience Specialist

Roles and Responsibilities Collaboratively work with Account Executives and Services for client opportunities towards a successful close Identify and leverage manufacturer and supplier resources to help facilitate customer requirements Follow up on leads and client inquiries Gather information on client business requirements in order to propose best-fit technology solutions Maintain a strong understanding of vendor pricing programs Produce and present quotes and proposals to clients, including identifying appropriate SKUs, configuring solutions, registering deals with manufacturers Respond to client RFQs and other procurement requests independently or as part of a larger response team Maintain ongoing relationships and look for opportunities to grow relationships within assigned accounts Fill orders by transferring orders to fulfillment; communicating expected delivery date Identify and escalate any issues with product availability and delivery ETAs Maintains and improves quality results by following standards; recommending improved policies & procedures Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests Create and maintain activities and all communication in opportunities for projects that are led by Inside Sales Warm and cold calling to new and existing clients Requirements Exposure to all phases in the sales process is strongly preferred Relevant post-secondary education is highly desirable Excellent organizational skills and attention to detail Strong written and verbal communication skills in English Ability to work independently in a self-directed manner as well as within a team Experience working in the IT industry is an asset Strong computer skills including Microsoft Office is a requirement Technical skills including capability to do light configurations of servers, switches, routers and client devices. Experience with CRM Tools Basic understanding of B2B sales process. Open to candidates across Canada who are able to work western Canadian hours remote or at one our main offices in Victoria, Burnaby and Edmonton.