Donation Centre, Customer Service Rep/Processor

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 3 resale shop locations as well as an online shop to be able to support us in funding our programs and operations. Hours per week: 32-40 hours This is a hands-on position that is responsible for: -Greeting and thanking donors by COVID-19 safety procedures, explaining criteria for accepting donations, and creating a positive donation environment -Actively contributing to production being a positive and welcoming space -Ensuring that all health and safety procedures are followed assisting with tasks across production, and working as a cooperative member of the team in accomplishing production goals -Providing information regarding WIN and its programs, promoting WIN as an organization both internally and externally -Processing all donated items according to established quality and sorting criteria and WIN policies and procedures adhering to production standards/quotas as applicable adhering to proper recycling procedures, according to WIN standards -Maintaining a clean, tidy, and organized work area Required Skills and Experience: -Previous experience working in a customer service environment and/or a warehouse environment is preferred Resourceful, positive attitude, flexible/adaptable, good problem solver, and an excellent communicator -Strong leadership ability -Excellent customer service skills, able to answer questions in a friendly and positive manner -Good knowledge of quality standards for second-hand goods, as well as a keen interest in second-hand items Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about -Able to closely adhere to health and safety procedures -Able to work in a dusty environment, with possible heavy lifting (over 30 lbs) -Ability to work as a member of a team and to contribute to a positive and cooperative work environment and maintain open communication with staff and volunteers Only candidates chosen for interviews will be contacted.