Assistance Spa Manager/Director

Assistant Spa Director Position What is in it for you: Employee health benefits and discounted rates on products and services. Monthly paid professional development with complimentary lunch. Friends & Family discounts. Opportunity to develop your talent and grow within our business. Access to our benefits and wellness programs, including extended healthcare benefits and free massage treatment. Opportunity to develop your talent through coaching and leadership and mentoring programs. $45,000 per year (based on 40 hours per week) What You Will Be Doing: Handle all Guests in a professional, courteous manner and serve as the facility's first impression to guests. Responsible for the overall operation of the spa, reception area, telephones, emails, scheduling, ordering, inventory, cleaning, ensuring the safety of clients and staff, eyes and ears of the spa, etc. Answer telephone inquiries promptly and professionally and channel them to the appropriate person for assistance. Greet members and guests in a friendly and efficient manner. Escort guests as required. Knowledgeable about all aspects of treatments and the spa. Knowledgeable in spa therapy. Provide information and literature about the spa in person and via telephone. Collect money or other suitable payment from clients for all services rendered. Operate point of sale system. Treatment bookings/scheduling. Other duties as assigned . Your Experience and Skills Include: Minimum of 2 years of experience in the spa industry or hospitality. Diploma or Degree in hospitality or a related field is an asset. Computer literacy in Microsoft Office, Word, and Excel. Excellent communication skills, both written and spoken. Physical Aspects of Position (include but are not limited to): Constant standing and walking. Occasional bending and kneeling. Occasional carrying and lifting. Visa Requirements: Must be legally eligible to work in Canada. The spa is unable to assist candidates in obtaining Canadian work authorization. Your Team and Working Environment: Our mission is to restore inner balance with a positive experience, exceptional service, and a lasting impression. Victoria’s affordable indulgence; Voted #1 Best of the City – Best Skin Care Clinic 2022, 2021 & 2020 and #1 Best Day Spa 2019 & 2018. Emerald Day Spa’s spa therapists have a combined 75 years of experience in the spa industry and continue their professional development through courses and seminars to keep up with the current trends in the spa industry. Founded in 2007 by Tanya Higgin, Emerald Day Spa has been VIHA audited and practices the highest standards in sanitation procedures. Our team of experienced spa professionals is committed to providing high-quality services in a relaxing environment, using naturally derived, and ethical products. Renowned for our facials, massage, pedicures, eyebrow wax, tinting, and all things to do with self-love and care, we are a boutique spa with more. We are devoted to providing our guests with the best quality service in a professional and comfortable environment. We are passionate about creating a unique experience on every visit. We strive to indulge every aspect of our guests’ well-being, leaving their spirits and senses revitalized. Conveniently located minutes from downtown, with free parking, complimentary chocolates, couples, and birthday treats, it is no wonder we are Victoria’s spa destination. Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job Types: Full-time, Permanent Full-time hours: 40 hours per week Salary: $45,000.00 per year Benefits: Company events Extended health care On-site parking Store discount Up to 22 one-hour spa treatments a year Schedule: 8-hour shift Day shift Weekend availability Supplemental pay types: Commission pay on products sold Ability to commute/relocate: Reliably commute or plan to relocate before starting work (required) Experience: Management: 2 years (required) Work Location: In-person