Guest Service Agent

Title: Guest Service Agent Employment: Permanent, full-time (30-40 hr/w) Wage: $ 15.50/ h Positions: 1 Benefit: Medical, Dental, and Disability insurance Work Location: Saanichton Company Profile: Motel 6 at Victoria Airport is now hiring for a full-time Guest Service Agent. This is a great opportunity to work in a three-diamond hotel in a friendly, team-oriented work environment. It is very important that the individual is a reliable team player and possesses strong organizational skills, with an ability to be adaptable and pay close attention to detail. We are proud of our strong reputation of great customer service. Job Description and Responsibilities: - Greet guests in a friendly manner and follow check-in procedures - Handle incoming telephone calls and other guest communication in a discreet fashion - Input and confirm Guest reservations, both over the phone and via email - Register arriving guests and assign rooms - Take payments and post accurately to guest accounts - Follow set policies regarding cash handling - Communicate with other departments in a friendly and professional manner - Accurately communicate with other shifts regarding issues arising from day to day operations - Be aware of local attractions and restaurants and make recommendations to guests - Accurately communicate with other shifts regarding issues arising from day to day operations - Maintains and follows all Motel 6 Training and Standards - Strong team player willing to assist all departments - Be driven to go above and beyond Skills Requirements: - Hospitality diploma - Experience is an asset - First aid and CPR qualification are beneficial - Working experience with vacation property management software, excel and word is ideal - Be friendly and professional with guests - Well organized and the ability to multitask - Ability to work independently Contact information/how to apply: Email resume to: motelsixrecruits@gmail.com As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.