$18 · Online Customer Support Representative

ASAP Elearning Solutions Ltd. is looking for an Online Customer Support Representative to assist in supporting clients enrolled in our Elearning programs. ASAP Elearning is a provider of professional development programs for educators, with offices in Victoria, Metchosin, & Las Vegas. This position is for the Victoria region and will mostly involve working remotely from home. Occasional meetings and office work will occur on a preplanned basis, so the ability to drive or travel within the region is necessary. The right person will bring attention to detail, a positive attitude, maturity, self-discipline, a strong desire to work with others, and the ability to work without direct supervision. Strong personal computing skills and experience with Microsoft Word and Excel are requirements. Experience with Google Sheets, WordPress, Customer Relations Management (CRM) software and online Learning Management Systems (LMS) would be an asset. Full training for these tools is provided. The position is part-time, 16-24 hours/week to start. The potential exists for growth to a full-position with 1 year and preference will be given to candidates willing to take on more hours as the workload increases. Work hours during the week are flexible and will become self-directed upon completion of the probationary period, so long as the required work is completed in a timely fashion as required. Starting wage is $18.00/hour. Computer and office phone equipment is supplied, but you are responsible for your own Internet access. Qualifications: • Strong communication skills • High attention to detail • Self-starter who can work with minimal supervision in a work-from-home environment • Strong personal computing skills • Experience with WordPress and/or Customer Relationship Software programs preferred • Skilled at Google and Excel spreadsheet software programs and can write/edit basic formulas • Able to complete repetitive daily data entry and work tasks with a high level of accuracy • Excellent time management skills • Driven to foster high customer loyalty and positive feedback through excellent customer service Education and Experience Requirements: • High school diploma or equivalent • Customer support experience • Data entry or related office experience