Membership Sales and Service Staff & Duty Manager

Membership Sales and Service Staff & Duty Manager Westhills YMCA-YWCA (Langford, BC) Vacancies: 1 Position: Casual Placement: Immediate Wage: $15.55/hour (Membership Sales and Service rate); $17.97/hour (Duty Manager rate) Hours: Available shifts include opening, evening, and closing shifts Friday to Tuesday. A flexible schedule is required. Nature and Scope: Reporting to the Westhills Y Membership Sales and Services Supervisor, the Membership Sales and Service Staff/Duty Manager provides excellence in customer service, sales and support to all members and participants, and the general public. This casual position is entitled to an individual YMCA-YWCA membership. Responsibilities: - Provide excellent customer service to members, volunteers, and staff - Maintain detailed, accurate transaction and cash handling procedures and records - Efficient registration of members and course participants using registration software - Develop and retain a high level of product knowledge (information on YMCA-YWCA membership, programs, services, and camps) - Assist with room/facility set-up procedures for programs and special events as required - Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all members and staff - Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards - Develop and maintains professional and courteous relationships with members and participants - Contribute as a member of our staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned To view the FULL job posting, including Qualifications, Responsibilties, and Application Instructions, please visit: https://vancouverislandy.com/get-involved/jobs-at-the-y/