Managed Print Support Specialist

Responsibilities Supports Microserve's Manage Print clients with Supplies Management inquiries and changes Coordinates proactive maintenance processes, including Long Life Consumable (LLC) installation, proactive cleaning, and technical alert responses Coordinates Install, Move, Add or Change (lMAC) requests, as required Remotely analyzes and troubleshoots, printer hardware and related peripherals, using tools like Web JetAdmin, PrintFleet, FMAudit and/or printer Embedded Web Servers Supports field technicians with technical questions, service advisories or remote work Co-ordinates with and updates HP Account Manager, on device status and large-scale fleet Issues and escalations Documents, maintains and updates printer configuration data Remotely trains and consults end users on printers and consumables, as required Ensure timely updates are entered into the service management tool Position Requirements Minimum 2+ years’ experience in an IT Service environment, supporting print devices (Service Desk, General IT Support is acceptable) A customer- centric attitude and a desire to develop processes with the customer in mind Excellent written, verbal and service management tool communication kills Knowledge of IT manufacturers service advisory/order management/parts ordering processes preferred Must be able to pass a criminal record check Must be able to lift a minimum of 50+ lbs. on a regular basis. Must have High School Diploma / GED Must have a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record