Water Damage Technician - 5035

MAIN DUTIES AND RESPONSIBILITIES: Provides prompt and professional service to all customers. This includes being polite, courteous and respectful. Completes customer service schedules on time. Keeps internal personnel such as dispatchers and/or appropriate supervisors/project managers informed of daily schedule. Demonstrates professional knowledge of all company products and services. Assesses and determines customer requirements and communicates them with dispatcher/ supervisor and or project manager. Performs appropriate steps to mitigate further water damage in the home and/or business, depending on the situation. Schedule revisit through dispatch to check on drying conditions. As necessary, performs professional carpet/upholstery cleaning services in customer's home using company solutions and products. Prior to leaving, provides customer with necessary safety information or instructions concerning all equipment left at the site and areas extracted and/or just cleaned. Operates company vehicle with good judgment, obeying all traffic laws, rules and regulations. Maintain an acceptable driving record. Performs regular company vehicle maintenance, as outlined in company standards and procedures. On a daily basis, submit all accurate completed paperwork and have all supporting documents in order. This is a mandatory responsibility that needs to be performed consistently each and every day. OTHER EXPECTATIONS: Maintain a high level of personal grooming and appearance. Meet company standards for attendance and punctuality. Fosters good work relationships at all levels of the company. Attend training meetings as determined by management. Perform all other duties as assigned. REQUIREMENTS: Possess a valid AB driver's license with a clean Abstract At least 1 year Water Damage experience, or equivalent Be available to be "On Call" on evenings and weekends on a rotating basis. PHYSICAL DEMANDS: The physical demands of this position, requires the employee to perform extensive walking, standing, lifting, bending, carrying of approximately 50 lbs. equipment etc., up and down stairs.