New in box, never used. Bought multiple bags on Amazon and selling the ones I decided not to use. You can remove the phone pouch (attached by velcro), and it's all padded. Here is the Amazon write up: MOREZONE bike bag top tube consists of double side bags with detachable phone pouch fit for smartphone size below 6", including iPhone X / 8 / 7Plus / 7 / 6SPlus etc, even with a slim case on Securely attached to bike frame by triple velcro traps for top/down/head tube, minimizing abrasion or banging MOREZONE bicycle frame pannier is constructed from durable, waterproof polyester material, with water-resistant zippers Your phone, including iPhone X, is accessible through the transparent cover in any condition (Touch ID is NOT functional through the cover) Padded with closed cell foam to protect contents and frame, and reflective frame to enhance rider safety https://www.amazon.com/MOREZONE-Cycling-Bicycle-Cellphone-Handlebars/dp/B01FQTBEHM?th=1