Technical Support Specialist

De Armond Management Ltd (DMLtd) has a full-time position open for a new team member. DMLtd is a Victoria-based company which encompasses three distinct divisions, each with their own staff and services. Your time will be spent providing a wide range of technical support primarily to the Conference Manager and Podium divisions. For Conference Manager, you will be responding to inquiries, providing online demos, training and supporting clients and staff, and working with our software development partner company to support our existing platform and on our 2.0 release. Regular duties will include responding to client support requests and sales inquiries, training new users, working with developers to identify and repair bugs, providing quality assurance testing, and generating ideas for new features. In addition, you will provide technical support for our own systems and staff in the office and remotely, including software and technical support and training for workstations, laptops, and printers. For our Podium clients you will be involved in providing technical support and assistance with webinars, online meetings, social media, and the development/production of online content generated from our clients' conferences. Suitable candidates will have a strong customer service background in a software or technical support environment, including experience in delivering online demos and training sessions. Experience in Windows 10 environments is required. Previous experience with mobile apps, Mac OS, GoToMeeting, Office365, SharePoint, Dynamics CRM, and managing email systems and DNS records is an asset. This is an exciting fast-paced position offering a great deal of variety and exposure to a diverse group of clients and events on a worldwide basis. You must enjoy working with tight deadlines and on multiple projects with finite completion dates. Your previous professional industry experience combined with excellent interpersonal and organizational skills, a values-based, customer-service orientation, and a belief that 'work' truly can be 'fun' will make you a positive addition to our growing team. For a full job description and list of qualifications please visit our website.