Registration Services Representative
Association Services Offices (located at Westhills YMCA-YWCA in Langford, BC)
Position: Permanent Full-Time
Hours: 35 hours per week
Sundays 9:30am - 5:00pm
Monday through Thursday 12:30pm - 8:00pm
Nature and Scope:
Registration Services (RS) provides varying levels of administrative support to every department throughout the YMCA-YWCA of Vancouver Island. The RS team is a group of diverse, fun and passionate individuals who have excellent communication, customer service and administrative skills. The staff team works together to ensure each interaction meets the high quality service standards while role modeling the Y core values of caring, responsibility, respect and honesty.
The successful candidate joining our team must be passionate about customer service and administration. The candidate should have proven experience working in busy, sometimes loud environments that require multi-tasking and managing a high volume of phone inquiries. They will be highly motivated, organized and capable of maintaining a positive, caring, service-oriented environment. The individual must be resourceful and able to retain a large volume of product knowledge.
Reporting to the Manager of Registration Services, the direct responsibilities of the position include: providing in-person office reception service, phone and email customer service, program registration (including camp and child care), member account troubleshooting and administrative tasks (such as filing, processing mail, copying).
This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; and a cost-shared benefits package (after completion of the probationary period) which includes:
Medical (MSP coverage; eligible after one month)
Health Care, Drug Plan, Dental, Vision, EAP
Extended Health Care
YMCA Canada Pension Plan (eligible after one year)
To view the FULL job posting, and for application instructions, please visit:
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