Point of Sale - Implementation and Support Engineer

Responsibilities - Ensure the success of project installations on behalf of the business and IT - Make recommendations to utilize full advantages of software solutions while maximizing operational efficiencies - Provide end user assistance for the various business cases where the software products are implemented - Gather site requirements, review and recommend product solutions as it pertains to installation preparedness. - A concrete understanding of POS configuration and testing in order to maximize efficiency and provide operational consistency. - Understand system integrations to ensure configuration and testing are complete - Handle daily calls for technical support - Ability to take on call rotation for evening and weekend support - Other duties assigned Qualifications: - Experience with Point-of-Sale products - Bachelor's degree in related field and / or experience in the hospitality and / or technology fields - Minimum 3 to 5 years' experience in system implementation or information technology and hospitality operations and technical support - Combined 5+ years' experience in the Food & Beverage and/or POS industry preferred - Be available to travel when required domestically - Dedicated to customer service is a must - Ability to problem solve / troubleshoot in a timely manger - Adaptability, strong work ethic and exhibit professionalism during challenging situations - Ability to perform quality work within deadlines - Experience with Food & Beverage industry and / or with POS systems - Understand the standard concepts, best practices, and procedures of POS software integration and deployment within hospitality. Specific experience with SilverWare POS. - Identifies and resolves problems in a timely manner; develops alternative solutions - Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality - Interacts effectively with all levels of management and team members - Ability to handle a fast-paced environment and challenging workload - Work well on their own or as a member of a team - Effectively prioritize and escalate issues as required - An aptitude for acquiring new skills in hospitality technology - Ability to quickly learn new software and applications