Absolutely like new microwave. Bought last year for a suite in my home... but tenant brought own. Used maybe 3 times (to test out), then sat on a shelf for past months. Worth approx $170.(+ tax) new at Lowes.... found at $150 at Walmart. https://www.walmart.ca/en/ip/panasonic-13-cuft-countertop-microwave-oven-black/6000196028184 Have this one for $100 (firm). Perfectly clean. Have owner's manual.