Marina Services Administrator

The Marina Services Administrator works at our front desk in combination with each department: Moorage, Yacht Sales, Yacht Park, Facilities & Maintenance, and Fuel Dock. The role provides administrative support for Moorage and Yacht Park reservations and billing. This integral role at the Marina also supports the Marina Services Representative in providing unparalleled personal service experiences. With enthusiasm and a professional approach, the administrator knowledgably answers guest inquiries and accommodates a variety of requests as a concierge service. Strong aspects of this role are supporting the sale of marina services, relaying communications, and establishing relationships. This position reports to the Moorage Coordinator. Join an engaged team of 30+ individuals committed to providing an exceptional guest experience * Rewarding position * Fun and friendly waterfront office * Above-average salary * Employer-matched pension plan * Extended health and dental package * Personalized training and development Qualifications * Enthusiastic, confident, and outgoing attitude * Great attention to detail * Proficiency in Microsoft Office * Prior administrative experience * Excellent communication skills: face to face, written, and telephone * Organizational skills in a fast-paced environment * 2 years minimum hospitality experience or hospitality diploma * Boating experience an asset Accountabilities Self-Leadership * Arrive to work on time and in uniform * Take pride in work quality, workspace organization, and personal appearance * Follow through and report on day-to-day activities * Participate in training and development and the performance management process Department Operations * Welcome and engage guests * Administrative support for Moorage and Yacht Park reservations and billing * Sell marina services * Understand and convey company policies and procedures * Provide concierge services * Use Marina Software, Microsoft Office, and other office equipment to perform duties * Uphold organization of reception area, front desk, receiving, and copy room * Schedule: 8am-1pm, Monday-Friday Health & Safety * Operate in accordance with legislation, regulations, and company policies * Respond appropriately to emergencies