Guest Service Agent, part-time and full-time SENIOR APPLICATIONS WELCOME

Job Description: Whistle while you work! Well, maybe not at the Front Desk but totally OK in the back office. We work hard to make sure every guest that walks through our door has the best possible experience but we never forget that in order to present a smiling, happy face to our guests, we need happy, smiling (and yes, whistling) employees that enjoy their job , their team-mates and the opportunity to work in one of the best tourist destinations in the world! Be part of a small, dynamic team at The Quality Inn Downtown, a super friendly little hotel in a prime location and a place where you can grow and learn-every day! What’s in a day? No pressure, but as the Guest Service Agent your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Top of the list of responsibilities is to make sure you offer a warm, welcome and speedy check-in and check-out service for guests. Other responsibilities: Answer phone-calls and process reservations Deal with customer requests and complaints in a polite, professional manner Efficiently handles all payments, whether by cheque, credit card or cash Actively promotes and participates in brand and hotel marketing/ sales initiatives (up-selling, promotions) Has superior knowledge of city and key tourist points of interest Ensures systems and procedures for guest safety and security are observed Input Group Rooming lists Key benefits: Competitive hourly wage with medical benefits through Union (following probation) Opportunity to upgrade skills and industry-renowned certification through Choice University Cross-training opportunities Regular team lunches and cookie breaks Availability during evenings, weekends and holidays is mandatory. Please submit a resume with cover letter to General Manager at gm@victoriaqualityinn.com no later than December 3, 2021