I've had this phone for a year and never had an issue, the glass screen protector is cracked on the side but I will give you a new one to put on! Comes with a charger, a new screen protector, earbuds, dongle, back up battery, pop socket and 14 cases including a charging case and a otter box. It is locked to bell but can be unlocked for free. I am open to reasonable offers! IMEI will be shown if you're seriously interested.