Housing Services Clerk

This position is Monday - Friday, 7:30am - 4:00pm. Position Summary M'akola' s Housing Services Team provides centralized service to applicants, tenants and property management staff for all aspects of applications processing, tenant selections, subsidy calculations and maintenance requests. The Housing Services Clerk works cooperatively in a team environment to provide prompt, thorough and accurate service taking responsibility for seeing tasks through to completion. Qualifications * Secondary school graduation * Post-secondary courses in office or business administration * Courses or training in customer service * Courses or training in providing service in a Contact Centre environment * Minimum of three years office experience, including at least one year providing detailed information to the public. Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset. * Level 1 first aid certificate, or willing to acquire * Experience in and with the Indigenous community would be an asset Required Knowledge and Skills * Good grammar, spelling and punctuation. * Knowledge of the Residential Tenancy Act * Good conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry clients with diverse cultural, educational and socio-economic backgrounds. * Good problem-solving skills. * Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility. * Sound knowledge of general office procedures and systems. * Good working knowledge of computer applications Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. Please submit your Resume and Cover Letter to humanresources@makola.bc.ca In subject line indicate: Housing Services Clerk and your name Closing Date: May 29, 2019 @ midnight