Guest Services and Retail Agent - Port Renfrew, BC

Please apply using this link: https://app.smartsheet.com/b/form/08cbf29b05fd46019a7a3434046c785d Experience and skills required: *Provide excellent customer service within a high volume environment *Minimum of 2 years of Hospitality/Retail experience in a Customer Service role within a resort or hotel environment *Strong personal interest in outdoor education and adventure tourism *Strong communication skills *Ability to read, write, and speak English *Proficient in at least one other language (French, German, Spanish) *Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.) *Organizational skills *Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time *Approachable, customer-oriented, and friendly *Strong prioritization and time management skills *Fine attention to detail *Professional phone etiquette *Ability to work quickly and efficiently *Physical requirements: walk, stand, twist and bend for periods of time and able to lift 25kg. Be able to hear, speak and see without impairment Duties: Guest Services *Answer inquiries in person, via email and telephone, using professional language and etiquette *Make and manage accommodation reservations *Process all guest check-ins, check-outs, room assignments, deposits, and room payments *Ensure all rooms are cared for and inspected according to standards *Answer inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost *Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company Retail *Strong product knowledge of our 'locals first' approach to retail stock *Monitor, maintain,and report all retail inventory levels,as appropriate *Assist with end of the month inventory and reports *Process purchases and cash handling according to company policy *Staff Housing Available