This phone is as new. I sent mine in on a warranty claim, and they replaced it with a refurbished phone. While I was waiting, I purchased a different device and I'm going to stick with that one. Comes with: - Original box (different IMEI as it matches the one I sent in on warranty) - Unused original headphones - Unused charger and SD adapter - Spigen rugged armor case - 2 glass screen protectors The screen on this phone is perfect. You are welcome to test it prior to purchase.