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$15 · Front Desk Agent at a 2m distance
Looking for a stable front desk position in a positive and safe environment during these challenging times? Well then we have the job for you! Considering the current situation, we have transformed into a safe haven for our mostly extended stay residents. Staff and guest safety and health is our #1 priority, which is reflected in all of our procedures, including a plexiglas shield at the front desk. See some of our measures here: oceanisland-covid-19.info/. Front Desk: Most guest communication is currently by phone, email or chat, and in person visits to the front desk are restricted to a minimum. Taking and changing room reservations. Processing guest arrivals and departures and taking payments using our property management software. Providing information on our facilities and services and about points of interest in the area. Helping to resolve any guest complaints and concerns (as well as accepting lavish praise and compliments!). Providing excellent customer service. ...and most importantly, providing a safe, friendly and welcoming environment for our guests. Besides front desk, you have the opportunity to learn more advanced functions, depending on your abilities and interests. Qualifications & Qualities: Experience in the service industry essential; experience in the hostel/ hotel/ hospitality industry a plus. Multi-tasker, energetic and organized. Interest in learning more about the backpacker/ hotel/ hospitality industry. A friendly but firm approach to dealing with people. Able to work with minimal supervision and be calm. The Fine Print: The position is full time. Compensation is $15/hr from June 1, $14/hr until then, plus commissions. The shifts are typically 2:30pm-11pm but can vary. We are very flexible with time off, even in the summer. Our staff enjoys great hospitality industry discounts and freebies in Victoria- hopefully this will be relevant again soon! Our staff grow with us and there are always opportunities to advance. For more information about Ocean Island, check out www.oceanisland.com. Please email your resume and cover letter to jobs[a]oceanisland.com.
