Experience Ambassador

Our vibrant Experience Ambassadors represent Harbour Air in the community through their knowledge, passion, and ability to convey what our experience means to a potential guest. In this role you are responsible for selling our experience, while maintaining the utmost in integrity and customer service while doing so. We are looking for positive people with a passion for excellence and a commitment to teamwork to ensure our operations are World-Class. WORK HOURS: Shifts will vary based on operational needs. Shifts will include working weekends. LOCATION: Victoria Inner Harbour, 950 Wharf Street, Victoria, BC TERM: Part-Time Temporary (April-October 31, 2019) DEPARTMENT: Ground Operations COMPENSATION AND BENEFITS: Competitive wage, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, uniform and shoe allowance, staff events and much more! Responsibilities and Expectations * Complete knowledge of Harbour Air operations, including tour, charter and scheduled flights * Active promotion of Harbour Air services * Arrange reservations using Ipads * Offer value added products and services to enhance guest experience and achieve team sales targets * Strong and positive relationships with the local hotel concierge community * Effectively communicating with various team members, including the effective use of telecommunication and technology devices; * Answering questions and providing direction to guests * Professional conduct and attire on a daily basis Qualifications/Assets * Demonstrate superior customer service and sales skills * A sound understanding of the Harbour Air culture and Guest Service Excellence * English language skills of a very high competency; additional language(s) an asset * The ability to be articulate, concise, and be comfortable when speaking with potential guests about our experience * Positive attitude, determination, and perseverance that enables you to be successful in a competitive environment * The ability to work outdoors, weekends, and be flexible with the work hours APPLY NOW: Email your resume and cover letter to jobs@harbourair.com quoting 19-13r Experience Ambassador, Victoria