Donation Centre Processor/Customer Service

WIN (Victoria Women In Need Community Cooperative) is a non-profit social enterprise that runs 5 Resale Shops and is self-funded in providing programs for women in Greater Victoria. Our programs support women along their journey between crisis, self-sufficiency and wellness. This is a hands-on position that is responsible for: * Greeting and thanking donors, explaining criteria for accepting donations, assisting donors with their donations, and creating a positive donation environment, * Ensuring that the donation centre is a positive and welcoming space, * Providing information regarding WIN and its programs, promoting WIN as an organization both internally and externally, * Processing all donated items according to established quality and sorting criteria and WIN policies and procedures, * Adhering to production standards/quotas as applicable, * Adhering to proper recycling procedures, according to WIN standards, * Maintaining a clean, tidy and organized work area. Required Skills and Experience: * Resourceful, positive attitude and an excellent communicator, * Excellent customer service skills, able to answer questions in a friendly and positive manner, * Good knowledge of quality standards for second-hand goods, * Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about, * Able to work in a dusty environment, with possible heavy lifting (over 30 lbs), * Ability to work as a member of a team and to contribute to a positive and cooperative work environment and maintain open communication with staff and volunteers. There are 2 positions - one is part time, including weekends and one is casual/on call. Please email resume or drop off to 785 Pandora Ave.