$40,000 · Customer service representative

Randstad is now looking for a Customer Service Associate for a well known established locally owned company in Victoria. This is a temporary position to start with the intent of going permanent for the right person. Your pay in this role will be between $36000 - 42000 depending on experience. Duties and Responsibilities * Provide support to Customer Service Manager * Answering customer calls regarding product and service questions * Opening and maintaining customer service reports * Directing in-home service calls * Complete and submit documentation for product returns with suppliers * Serve customers efficiently and courteously * Ensure that returns/exchanges are done accurately and in a timely manner * Resolve and follow-up on service issues * Adhere to inventory control procedures * Identify and label all returned products * Placing orders for replacement parts as needed * Ability to lift 50lbs. (25 kg) * Assume responsibility for other tasks and projects as they occur Qualifications * Valid BC Driver's License * Experience in retail is ideal or a fast paced customer service environment * Must be available to work at least one day on weekend * Computer skills including Microsoft Office and inventory control programs * Demonstrated ability to manage multiple tasks and deadlines is critical * Excellent interpersonal and conflict resolution skills * Excellent written and verbal communication skills are essential * High energy, outgoing individual with a positive attitude * Minimum 2 years experience in managing customer service requests If this sounds like the opportunity for you then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to ingrid.holmblad@randstad.ca Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help. We look forward to hearing from you!