Customer Service Representatives Needed

Better Choice Staffing is looking for skilled Customer Service professionals to work with Maximus Canada; a reputed organization that works in conjunction with the Provincial Government to connect residents with various government services. Working as CSR you will be a first point of contact to provide meaningful support to BC residents. We are recruiting immediately for 2 contact center queues. Training classes will begin as early as mid-December, and continue into January. Job Summary: This is a remote, casual, open-ended contract opportunity with potential for extension/permanent hire. While remote, candidates must be located in Victoria in order to pick up work from home equipment during onboarding. Wage: $22.72/hr Hours will be on call and as required, candidates must have complete availability for shifts. Shifts will be scheduled within hours of operation: 7:30 am - 8:15 pm, 7 days per week. Employees will not exceed 8hrs/day, 40hrs/week Hours are not guaranteed, and will range from part-time, full-time and on-call weeks. Candidates must first meet following requirements to be considered for interview: 1. Have quiet workspace at home with hardwire internet connection (wifi only not sufficient, access to modem is required) 2. Have complete availability for shifts with no restrictions (no preferred times or part-time hours) 3. Located in Victoria, BC Job Description: 1. Contact Centre Customer Service Representative (CSR) provide front line support for 120+ programs and services the provincial government offers the public. 2. CSR's will provide Contact Centre Services for requests received through all Channels (Call/Email/SMS) 3. CSR's are required to learn and utilize a variety of computer applications to research enquiries and respond with timely and accurate information. 4. CSR's are required to understand and comply to legislated and client policies and work procedures accurately Requirements: High school diploma Proficiency with computers, 30 wpm typing Customer service experience required Exceptional communication skills