Customer Service Agent

As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional and efficient service to each of our customers. WORK HOURS: Shifts will vary based on operational needs. Shifts will include working weekends. LOCATION: Victoria Inner Harbour, 950 Wharf Street, Victoria, BC TERM: Part-Time Temporary (6 months term) DEPARTMENT: Ground Operations COMPENSATION AND BENEFITS: Competitive wage, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, uniform and shoe allowance, staff events and much more! Responsibilities and Expectations * Help maintain a strong culture of safety through strong communication with team members and in practice * Strong work ethic with a focus on customer service * Greet guests and respond to enquiries * Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services. * Passenger check-in (including baggage handling) and processing a variety of accepted payments * Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements). * Other general counter duties as required Qualifications/Assets * Superior customer service skills - willing to take service to a higher level * Proven ability to be an effective member of a team * Ability to multi-task and prioritize assignments in a fast paced environment * Demonstrated computer knowledge and experience working in a Windows based platform * Ability to lift heavy baggage 23kg (50 lb) * Ability to work flexible schedules including: evenings, weekends, and holidays * Able to commit to summer employment * Fluency in multiple language is an asset