Cashier/Customer Service Lead

WIN is a non-profit social enterprise that runs 4 Resale Shops and is self-funded in providing programs for women in Greater Victoria. Our programs support women along their journey between crisis, self-sufficiency and wellness. This is a hands-on position that is responsible for: * Providing excellent customer service; greeting customers, making recommendations and helping them to locate the right merchandise. * Providing security support to the retail team, including handling security issues, calling police and assisting in loss prevention. * Building relationships, assisting customers with shopping and creating a positive retail environment and dealing with issues as they arise. * Assisting with duties in all areas of the store including merchandising, monitoring fitting rooms, putting stock back on the sales floor and maintaining a clean and orderly store. * Ensuring all WIN policies and procedures are carried out effectively. * Maintaining high store standards and expectations. Skills and Experience required: * Must have a minimum of 1 year retail experience with some experience as a keyholder. * Hold a Certificate of Training completion in security guard training, or be willing to train. * Experience supporting a retail team with security issues. * Resourceful, positive attitude and an excellent communicator. * Leadership abilities, and able to remain calm in a busy store environment. * Well organized with a good attention to detail, and a good sense of how to merchandize stock effectively. * Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about. * Ability to communicate respectfully, both verbally and written. * Able to build empowering relationships with customers, donors and Program Participants that reflect WIN's values and vision. * Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case by case basis. * Accurate and dependable in working with cash / point of sale system. * High School graduate. This is position is full time and may include weekends.