SARPINO'S PIZZERIA ASSISTANT MANAGER
Reports to: Head Office or General Manager
Purpose of Job: Assist in overseeing restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensure restaurant is operated within operational guidelines established by Franchisor.
Essential Functions: Oversee and manage all areas of restaurant and make final decisions on matters of importance. Ensure guest service in all areas meets company standards. Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained. Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews. Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes. Expected to exercise good judgment in decision-making and reporting issues to the Franchisor.
Qualification Standards: One to five years of restaurant management experience preferred, QSR experience strongly preferred. High School diploma or equivalent required. Qualified candidates must have excellent customer service and employee relation skills. Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Interact with the public and co-workers constantly during shifts. Must be able to work in and out of different temperature ranges. Capability to stand for long periods of time. Ability to lift up to 50 pounds. Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
Career Progress: Possible opportunity to work directly with Franchisor and Sarpino's Canada Head Office in Field Restaurant Operations and Business Development
Job Type: Full-time
Salary: $17.00 to $25.00/hour depending on relevant experience
Please email your resume to franchise (at) gosarpinos.ca
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